Help on error message

[David Carlson]

I should mention that GnuCash normally does not crash when a problem
happens.  These csv imports have only recently become a source of crashes.

I do not like to suggest using an older release, especially to a new user,
but if you cannot find a work-around to avoid csv files from that FI, you
might consider going back to release 2.6.14.


David C


On Wed, Jan 4, 2017 at 7:48 PM, David Carlson <david.carlson.417 at gmail.com>
wrote:

> While it would be better if GnuCash failed nicely on bad csv imports, it
> appears that is not always the case.  GnuCash is better behaved with the
> other formats.  I personally almost always get OFX format import files.
>
>
>  For imports from Quicken, Moneydance, and other programs, QIF works
> better.
>
> David C
>
> On Wed, Jan 4, 2017 at 7:31 PM, Jane Knichel-Aldea <jkaldea at gmail.com>
> wrote:
>
>> I saved a new file, and was able to import two csv files, but on the
>> third file the system crashed again. Is it possible something is wrong with
>> the download file, since I am downloading from separate financial
>> institutions? And if so, how do I check this?
>>
>> I am spending a lot of time setting this up, and beginning to think I
>> will have to find another solution if the system crashes every time I use
>> it.
>>
>> Thank you for your help.
>> Jane
>>
>> Best Regards,
>> Jane Knichel Aldea
>> 201-725-3507 <(201)%20725-3507>
>>
>> On Wed, Jan 4, 2017 at 1:59 PM, David Carlson <
>> david.carlson.417 at gmail.com> wrote:
>>
>>> I do not want to put words into the OP's mouth but the first post
>>> suggested that it is probably release 2.6.15 'having only downloaded the
>>> software yesterday' in Windows 10 'Sent from Mail for Windows 10'
>>>
>>> David C
>>>
>>> On Wed, Jan 4, 2017 at 9:28 AM, Derek Atkins <warlord at mit.edu> wrote:
>>>
>>>> Hi Jane,
>>>>
>>>> Jane Knichel-Aldea <jkaldea at gmail.com> writes:
>>>>
>>>> > Thank you David.
>>>> > I was able to open again, and it crashes when I try to import a .CSV
>>>> file
>>>> > from my bank. I did notice that there is another thread about a .gif
>>>> file
>>>> > that caused the system to crash. Perhaps there is a problem with the
>>>> > software. Have you ever heard of this happening? Any ideas on how I
>>>> can
>>>> > correct this? Also, is there a way to correct this so I do not keep
>>>> getting
>>>> > that error every time I open the file?
>>>>
>>>> What version of GnuCash do you have installed?
>>>> What version of Windows are you using?
>>>>
>>>> > Thank you,
>>>>
>>>> -derek
>>>>
>>>> > On Jan 3, 2017 5:33 PM, "David Carlson" <david.carlson.417 at gmail.com>
>>>> wrote:
>>>> >
>>>> >>
>>>> >> it is normal to get that error the next time you try to open your
>>>> file
>>>> >> after the program has crashed.  The problem is to figure out why it
>>>> is
>>>> >> crashing.  Do you remember what you were doing the first time it
>>>> crashed?
>>>> >>
>>>> >> If not, the first thing to try is to open the program with no file
>>>> to see
>>>> >> if it crashes then.
>>>> >> If not, then try creating a new file to see if it crashes then.
>>>> >>
>>>> >> If those tests went ok, then look in the GnuCash online FAQ's for
>>>> more
>>>> >> ideas to check.  Feel free to ask more specific questions here.
>>>> >>
>>>> >> David C
>>>> >>
>>>> >>
>>>> >> On Tue, Jan 3, 2017 at 12:46 PM, Jane K. Aldea <jkaldea at gmail.com>
>>>> wrote:
>>>> >>
>>>> >>> Hello:
>>>> >>> I am a new user to GnuCash, having only downloaded the software
>>>> >>> yesterday. The program keeps crashing, and I get this error message
>>>> when
>>>> >>> trying to open the program:
>>>> >>>
>>>> >>> GnuCash could not obtain the lock for file://C:\Users\Jane\Documents
>>>> \Aldea
>>>> >>> Gnu.gnucash.
>>>> >>>
>>>> >>> If I select open anyway, since I know the file is not open, the
>>>> program
>>>> >>> crashes. I am using Windows 10.
>>>> >>>
>>>> >>> Any help is appreciated.
>>>> >>>
>>>> >>> Jane
>>>> >>> Sent from Mail for Windows 10
>>>> >>>
>>>> >>> _______________________________________________
>>>> >>> gnucash-user mailing list
>>>> >>> gnucash-user at gnucash.org
>>>> >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>>>> >>> -----
>>>> >>> Please remember to CC this list on all your replies.
>>>> >>> You can do this by using Reply-To-List or Reply-All.
>>>> >>>
>>>> >>
>>>> >>
>>>> > _______________________________________________
>>>> > gnucash-user mailing list
>>>> > gnucash-user at gnucash.org
>>>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user
>>>> > -----
>>>> > Please remember to CC this list on all your replies.
>>>> > You can do this by using Reply-To-List or Reply-All.
>>>> >
>>>> >
>>>>
>>>> --
>>>>        Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
>>>>        Member, MIT Student Information Processing Board  (SIPB)
>>>>        URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
>>>>        warlord at MIT.EDU                        PGP key available
>>>>
>>>
>>>
>>
>