[GNC] how to process refunds

[Geert Janssens]

Op vrijdag 2 november 2018 06:01:36 CET schreef Adrien Monteleone:
> You can either unpost the invoice and then return the funds, or
> 
> Issue a credit note for the amount of the invoice, un-pay the invoice, apply
> the credit note as an offset, and then return the funds.
> 
Third option:
Issue a credit note for the amount that was overpaid, refund the customer, 
apply this refund as payment for the credit note.

Which one to choose depends on what you happened in reality and how formal 
your accounting should be.

If the accounting should be very formal, you're not supposed to modify past 
transactions. Instead you add corrective transactions. Hence a credit note and 
a refund as "payment" for that credit note. This handles the situation without 
touching the past.

Regards,

Geert