[GNC] GnuCash freezes when saving in Windows

[John Ralls]

Scott,

Please remember to copy the list on all replies.

Yes, the bug report is only for 3.x, but the problem is as likely to be with Cairo than with Gtk itself and that’s common to both.

A better diagnostic is to get some stack traces, but that can be challenging on Windows. There are instructions at https://wiki.gnucash.org/wiki/Stack_Trace <https://wiki.gnucash.org/wiki/Stack_Trace>. (The best is profiling, but there aren’t usable tools for that on Windows in the build environment that GnuCash uses.)

Regards,
John Ralls


> On Nov 24, 2018, at 9:16 AM, Scott Ellsworth <scott at fastmail.us> wrote:
> 
> Hi John,
> 
> Thank you. I will try looking at these two possibilities tomorrow. It happens in both v2.6 and 3.3, and I'm not clear about whether the bug report pertains to both. As far as I can tell saving never ends. The pointer arrow turns into an hourglass and the program has to be forced to quit.
> 
> Be Well,
>  
> Scott
> <<<< Scott Ellsworth || 415-625-3019 >>>>
> 
> 
> ----- Original message -----
> From: John Ralls <jralls at ceridwen.fremont.ca.us <mailto:jralls at ceridwen.fremont.ca.us>>
> To: Scott Ellsworth <scott at fastmail.us <mailto:scott at fastmail.us>>
> Cc: GnuCash user forum <gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org>>
> Subject: Re: [GNC] GnuCash freezes when saving in Windows
> Date: Sat, 24 Nov 2018 08:53:32 +0900
> 
> 
> 
>> On Nov 24, 2018, at 7:45 AM, Scott Ellsworth <scott at fastmail.us <mailto:scott at fastmail.us>> wrote:
>> 
>> Dear all,
>> 
>> I’ve been using GnuCash happily for over a decade now, running it in
>> Ubuntu Linux. I’m trying to teach my mother how to use it for her
>> personal finances, in Windows 10. But it doesn’t seem to be working in
>> Windows: The problem is that the program often freezes up when saving:
>> I installed version 2.6 (a few months ago), and then version 3.3 this
>> week. I tried unchecking the box in the options for file compression,
>> and this seems to make it freeze up less often. I looked this issue up
>> online, but I don’t see any discussion that looks fully relevant. We
>> have been able to set up some accounts and expense categories, and have
>> started adding transactions. I’m pretty sure the last time it froze was
>> also upon saving, though it may have happened when selecting a date for
>> a new transaction, which was immediately after saving. My mother is not
>> very computer-savvy, so I need to make it just work normally.
>> Be Well,
> 
> 
> 
> Is it really freezing or is it just taking a really long time to do a save? If it’s a slow save, see https://bugs.gnucash.org/show_bug.cgi?id=795804 <https://bugs.gnucash.org/show_bug.cgi?id=795804>, though if it really happened when selecting a date then it’s probably something else. You could try running from the command line with the --debug option and analyze the trace files to see if there’s any consistency to where it hangs.
> 
> Regards,
> John Ralls
> 
> 
> 
>