[GNC] GnuCash freezes when saving in Windows

[David Carlson]

Scott,

Sometimes,  but not always,  it can be useful to open the task manager and
look under processes to see if GnuCash is using a lot of CPU time.  If it
is "frozen" it probably is using a lot of CPU time, but it also uses a lot
at other times too.

David C

On Fri, Nov 23, 2018, 6:40 PM John Ralls <jralls at ceridwen.fremont.ca.us
wrote:

> Scott,
>
> Please remember to copy the list on all replies.
>
> Yes, the bug report is only for 3.x, but the problem is as likely to be
> with Cairo than with Gtk itself and that’s common to both.
>
> A better diagnostic is to get some stack traces, but that can be
> challenging on Windows. There are instructions at
> https://wiki.gnucash.org/wiki/Stack_Trace <
> https://wiki.gnucash.org/wiki/Stack_Trace>. (The best is profiling, but
> there aren’t usable tools for that on Windows in the build environment that
> GnuCash uses.)
>
> Regards,
> John Ralls
>
>
> > On Nov 24, 2018, at 9:16 AM, Scott Ellsworth <scott at fastmail.us> wrote:
> >
> > Hi John,
> >
> > Thank you. I will try looking at these two possibilities tomorrow. It
> happens in both v2.6 and 3.3, and I'm not clear about whether the bug
> report pertains to both. As far as I can tell saving never ends. The
> pointer arrow turns into an hourglass and the program has to be forced to
> quit.
> >
> > Be Well,
> >
> > Scott
> > <<<< Scott Ellsworth || 415-625-3019 >>>>
> >
> >
> > ----- Original message -----
> > From: John Ralls <jralls at ceridwen.fremont.ca.us <mailto:
> jralls at ceridwen.fremont.ca.us>>
> > To: Scott Ellsworth <scott at fastmail.us <mailto:scott at fastmail.us>>
> > Cc: GnuCash user forum <gnucash-user at gnucash.org <mailto:
> gnucash-user at gnucash.org>>
> > Subject: Re: [GNC] GnuCash freezes when saving in Windows
> > Date: Sat, 24 Nov 2018 08:53:32 +0900
> >
> >
> >
> >> On Nov 24, 2018, at 7:45 AM, Scott Ellsworth <scott at fastmail.us
> <mailto:scott at fastmail.us>> wrote:
> >>
> >> Dear all,
> >>
> >> I’ve been using GnuCash happily for over a decade now, running it in
> >> Ubuntu Linux. I’m trying to teach my mother how to use it for her
> >> personal finances, in Windows 10. But it doesn’t seem to be working in
> >> Windows: The problem is that the program often freezes up when saving:
> >> I installed version 2.6 (a few months ago), and then version 3.3 this
> >> week. I tried unchecking the box in the options for file compression,
> >> and this seems to make it freeze up less often. I looked this issue up
> >> online, but I don’t see any discussion that looks fully relevant. We
> >> have been able to set up some accounts and expense categories, and have
> >> started adding transactions. I’m pretty sure the last time it froze was
> >> also upon saving, though it may have happened when selecting a date for
> >> a new transaction, which was immediately after saving. My mother is not
> >> very computer-savvy, so I need to make it just work normally.
> >> Be Well,
> >
> >
> >
> > Is it really freezing or is it just taking a really long time to do a
> save? If it’s a slow save, see
> https://bugs.gnucash.org/show_bug.cgi?id=795804 <
> https://bugs.gnucash.org/show_bug.cgi?id=795804>, though if it really
> happened when selecting a date then it’s probably something else. You could
> try running from the command line with the --debug option and analyze the
> trace files to see if there’s any consistency to where it hangs.
> >
> > Regards,
> > John Ralls
> >
> >
> >
> >
>
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