[GNC] GnuCash freezes when saving in Windows

[Scott Ellsworth]

Hi John and David,

Okay, thanks. I will look into these things tomorrow. 

Be Well,
 
Scott
<<<< Scott Ellsworth || 415-625-3019 >>>>


----- Original message -----
From: David Carlson <david.carlson.417 at gmail.com>
To: John Ralls <jralls at ceridwen.fremont.ca.us>
Cc: Scott Ellsworth <scott at fastmail.us>, Gnucash Users <gnucash-user at gnucash.org>Subject: Re: [GNC] GnuCash freezes when saving in Windows
Date: Fri, 23 Nov 2018 20:00:28 -0600

Scott,

Sometimes,  but not always,  it can be useful to open the task manager
and look under processes to see if GnuCash is using a lot of CPU time.
If it is "frozen" it probably is using a lot of CPU time, but it also
uses a lot at other times too.
David C 

On Fri, Nov 23, 2018, 6:40 PM John Ralls <jralls at ceridwen.fremont.ca.us wrote:> Scott,
> 
>  Please remember to copy the list on all replies.
> 
>  Yes, the bug report is only for 3.x, but the problem is as likely to
>  be with Cairo than with Gtk itself and that’s common to both.> 
>  A better diagnostic is to get some stack traces, but that can be
>  challenging on Windows. There are instructions at
>  https://wiki.gnucash.org/wiki/Stack_Trace
>  <https://wiki.gnucash.org/wiki/Stack_Trace>. (The best is profiling,
>  but there aren’t usable tools for that on Windows in the build
>  environment that GnuCash uses.)> 
>  Regards,
>  John Ralls
> 
> 
>  > On Nov 24, 2018, at 9:16 AM, Scott Ellsworth <scott at fastmail.us>
>  > wrote:>  > 
>  > Hi John,
>  > 
>  > Thank you. I will try looking at these two possibilities tomorrow.
>  > It happens in both v2.6 and 3.3, and I'm not clear about whether
>  > the bug report pertains to both. As far as I can tell saving never
>  > ends. The pointer arrow turns into an hourglass and the program has
>  > to be forced to quit.>  > 
>  > Be Well,
>  >  
>  > Scott
>  > <<<< Scott Ellsworth || 415-625-3019 >>>>
>  > 
>  > 
>  > ----- Original message -----
>  > From: John Ralls <jralls at ceridwen.fremont.ca.us
>  > <mailto:jralls at ceridwen.fremont.ca.us>>>  > To: Scott Ellsworth <scott at fastmail.us <mailto:scott at fastmail.us>>>  > Cc: GnuCash user forum <gnucash-user at gnucash.org <mailto:gnucash-
>  > user at gnucash.org>>>  > Subject: Re: [GNC] GnuCash freezes when saving in Windows
>  > Date: Sat, 24 Nov 2018 08:53:32 +0900
>  > 
>  > 
>  > 
>  >> On Nov 24, 2018, at 7:45 AM, Scott Ellsworth <scott at fastmail.us
>  >> <mailto:scott at fastmail.us>> wrote:>  >> 
>  >> Dear all,
>  >> 
>  >> I’ve been using GnuCash happily for over a decade now, running
>  >> it in>  >> Ubuntu Linux. I’m trying to teach my mother how to use it for her>  >> personal finances, in Windows 10. But it doesn’t seem to be
>  >> working in>  >> Windows: The problem is that the program often freezes up when
>  >> saving:>  >> I installed version 2.6 (a few months ago), and then version 3.3
>  >> this>  >> week. I tried unchecking the box in the options for file
>  >> compression,>  >> and this seems to make it freeze up less often. I looked this
>  >> issue up>  >> online, but I don’t see any discussion that looks fully
>  >> relevant. We>  >> have been able to set up some accounts and expense categories, and
>  >> have>  >> started adding transactions. I’m pretty sure the last time it
>  >> froze was>  >> also upon saving, though it may have happened when selecting a
>  >> date for>  >> a new transaction, which was immediately after saving. My mother
>  >> is not>  >> very computer-savvy, so I need to make it just work normally.
>  >> Be Well,
>  > 
>  > 
>  > 
>  > Is it really freezing or is it just taking a really long time to do
>  > a save? If it’s a slow save, see
>  > https://bugs.gnucash.org/show_bug.cgi?id=795804
>  > <https://bugs.gnucash.org/show_bug.cgi?id=795804>, though if it
>  > really happened when selecting a date then it’s probably something
>  > else. You could try running from the command line with the --debug
>  > option and analyze the trace files to see if there’s any
>  > consistency to where it hangs.>  > 
>  > Regards,
>  > John Ralls
>  > 
>  > 
>  > 
>  > 
> 
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