[GNC] Online trx download

[John Ralls]

Then I don't understand your narrative about "The accounts come up...". You should be going to the register for the Fidelity checking account and using "Actions>Online Actions>Get Transactions". There should be no account selection at that point.

Anyway, there's a bunch of debugging instructions in my email yesterday. Have you followed them? What did you find?

Regards,
John Ralls


> On Oct 28, 2018, at 9:08 AM, Joseph Vernice <jvernice at gmail.com> wrote:
> 
> Yes, I did.  I even deleted it and created a new one.
> 
> On Sun, Oct 28, 2018 at 11:51 AM John Ralls <jralls at ceridwen.us> wrote:
> Have you completed the Online Banking Setup assistant at this point?
> 
> Regards,
> John Ralls
> 
> 
>> On Oct 28, 2018, at 7:18 AM, Joseph Vernice <jvernice at gmail.com> wrote:
>> 
>> Hello John,
>> 
>> The accounts come up after setting the online banking ( I have multiple Fidelity accounts).  I select the checking account with no errors.  It just seems to be a problem with the transaction downloading.  I set "Earliest date" and selected today's date, but it always states that there are no transactions to download for the period, even though there are dozens of them.
>> 
>> What settings could be in question here?
>> 
>> Thank you
>> 
>> 
>> On 10/27/2018 12:14 PM, John Ralls wrote:
>>> 
>>> 
>>>> On Oct 27, 2018, at 6:49 AM, Joseph Vernice <jvernice at gmail.com> wrote:
>>>> 
>>>> With the latest update to GnuCash for Windows 10 (Version: 3.3,Build ID: 3.3+ (2018-09-29), Finance::Quote: 1.47) it appears that the Actions>Online Actions>Get Transactions is not working.  Even though there are several transaction that should be downloaded, I am receiving a dialog box indicating that there are no transactions for the time period.
>>>> 
>>>> Is this is a bug?
>>> 
>>> Maybe, but it’s more likely that your bank has changed something.
>>> 
>>> Note first that GnuCash resets the last retrieved date even if the retrieval wasn’t successful, so you need to reset the date range when you retry one.
>>> 
>>> Review the whole session transcript. If the window is closing before you can do that uncheck “Close log window when finished” in Preferences>Online Banking.
>>> Check your trace file (https://wiki.gnucash.org/wiki/Tracefile) for errors. If there are none, try setting logging (https://wiki.gnucash.org/wiki/Logging) with gnc.import.aqbanking=debug. You might also try the AQBanking logging environment variables (see https://wiki.gnucash.org/wiki/AqBanking#Debugging) to get more information from AQBanking.
>>> 
>>> Regards,
>>> John Ralls