[GNC] Lost all data after install

[Adrien Monteleone]

First, please send replies to the list, not just me personally. That way others can help, and everyone can benefit from the discussion. (use reply-list or reply-all if that is easier)

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The file can be located anywhere you want. It doesn’t need to be in a particular folder.

If the previous version was 2.6.19 or 2.6.21, you may have found a bug. (or you may need to step up more slowly)

The recommended upgrade path from 2.6.x is to first get to 2.6.19 or 2.6.21, then upgrade to 3.0, then upgrade to 3.10. (you might be able to use 3.1 instead of 3.0, and maybe even jump straight from 2.6.19/21 --> 3.10, but a developer or someone more versed in this would have to comment)

If the version was 2.4, or even older like 2.2, then you’ll have to step through each of those first.

For example, 2.2 --> 2.4 --> 2.6 --> 2.6.21 --> 3.0 --> 3.10

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See the Wiki FAQ on upgrading paths: https://wiki.gnucash.org/wiki/FAQ#Using_Different_Versions.2C_Up_And_Downgrade

Note that it recommends you run Actions > Check & Repair after each time you open the file with the next higher version.

Of course, work with a *copy* of the file. Once it is squared away, you can make a new backup of the converted file, and then delete the older backup.

Regards,
Adrien


> On Jun 17, 2020 w25d169, at 1:24 PM, sinclair turrell <sinclairturrell at gmail.com> wrote:
> 
> Hello Adrian and thank you for your reply.
> 
> I am using Windows 10 and the version of GnuCash that I installed was indeed 3.10. The version I replaced was 2.something - it was a good few years old
> 
> My original save file still appears in the history but GnuCash can't find it - neither can I.
> 
> I can open the file that I backed up OK, this is .gnucash, but the problem is that the accounts are blank - please see attachment . 
> 
> I'm not sure if this is relevant but the backup file is located in Documents rather than Gnucash itself.