[GNC] Disappearing entries

[Carl]

     __________________________________________________________________

   From: Derek Atkins [[1]mailto:derek at ihtfp.com]
   Subject: [GNC] Disappearing entries
   Date: Wednesday, June 17, 2020, 8:11 PM
   To: Carl
   Cc: [2]gnucash-user at gnucash.org

Hi Carl,

On Wed, June 17, 2020 7:34 pm, Carl wrote:

   Hello all,

   For many years a recurring, but not too frequent, problem has been that
   in a credit card account entries will disappear or a previously
   reconciled balance will be wrong even though I did nothing to change
   the account or the bank account it might be associated with.

   Today, for example, I looked at one of my VISA credit card accounts
   (that I rarely use),  and to my surprise the balance was $4,350.25 even
   though, last week, I had reconciled the account and the balance was
   zero. And, no, I hadn't changed any of the other accounts in GC or
   imported any transactions so there's no reason from my usage that
   could've caused this.

   This same sort of problem has happened enough to make ya' pretty
   nervous in thinking, "what surprises am I going to find this time?"

   Any idea how to fix this?

   Thanks,

   Carl

Several questions come to mind to help you with this:

1) What version of GnuCash are you using?

   I'm running 3.10

2) What OS/Distro are you using?


   Linux Ubuntu Mate 18.04

3) How do you open GnuCash and/or the GnuCash data file?

   I click on a shortcut link on my desktop

4) How are you shutting down GnuCash?

   I click "Save"....if not previously saved and then click the X in the
   top left of the GC screen

   5) What backend storage method are you using?

   Don't know exactly what that means?  Maybe it means where and how is
   the gc work file stored?  It's local.

6) Are you SURE that you're not somehow modifying a reconciled transaction
from the other side?

   Yes, very sure.

   Thanks,

   Carl



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-derek

References

   1. mailto:derek at ihtfp.com
   2. mailto:gnucash-user at gnucash.org