[GNC] entry point error after recent automatic windows 10 update

[A Harvey]

Have you tried re-installing an older version to ascertain whether it is
just a 4.2 problem?  In the past, I've occasionally encountered problems
with some versions of Gnucash that would not run, regardless of what I
tried, on one of three systems using identical versions of Windows but
installed on different hardware.  I don't usually bring it up on the list
as only one system will be affected for a given version and the problem
goes away in later versions of Gnucash.
-Arthur


On Wed, Nov 25, 2020 at 1:46 PM laurel hargis <ldbhargis at gmail.com> wrote:

> It’s me again. Microsoft spent a couple hours with me today and tried to
> repair windows, upgraded to newer version, did scans, uninstalled and
> installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times
> than I can track. The last step is to reinstall operating system which I
> won’t do. I may have to lose 10 months of entry if I can’t get a fix.
> Always exactly same message. Microsoft says it’s the program.
>
> Suggestions for what I should do?  I’m new to this online problem solving
> and don’t know what direction to go. How would I report a problem to gnu
> easily?  I’ve spent days and $$ on this and it’s not on my end. I have to
> believe other Microsoft users are also having an issue.
>
> Thank you for helping me!
>
> Laurel
>
> On Tue, Nov 24, 2020 at 1:00 PM laurel hargis <ldbhargis at gmail.com> wrote:
>
> > I have uninstalled and reinstalled and get exactly the same error
> message.
> >
> > Microsoft couldn’t figure out and they have escalated up the chain. I
> > should get a call from them again  tomorrow morning. I will educate
> myself
> > on the links I was sent by David previously regarding gnu files.
> >
> > I’ve had 2 separate IT people in my system making sure all is well, so
> > doesn’t seem to be a problem with my computer.
> >
> > Thank you
> > Laurel
> >
> > On Mon, Nov 23, 2020 at 11:05 PM David Cousens <davidcousens at bigpond.com
> >
> > wrote:
> >
> >> Laurel
> >>
> >> Uninstalling the app should not affect your financial data files (or
> even
> >> the user preference files). They are totally separate from the actual
> >> program files. The first will be stored in whatever location you chose
> in
> >> your user home directory when you first created them and the preference
> >> files are also in a separate location.  The Gnucash guide section on
> >> migrating files
> >>
> >>
> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html
> >> discusses file locations and more information on the configuration files
> >> is
> >> given in the wiki https://wiki.gnucash.org/wiki/Configuration_Locations
> .
> >>
> >> David
> >>
> >>
> >>
> >>
> >>
> >>
> >> -----
> >> David Cousens
> >> --
> >> Sent from:
> >> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
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