[GNC] entry point error after recent automatic windows 10 update

[laurel hargis]

Thanks for the tip!  I’ll try that.

Laurel

On Wed, Nov 25, 2020 at 5:37 PM A Harvey <gah1178 at gmail.com> wrote:

> Have you tried re-installing an older version to ascertain whether it is
> just a 4.2 problem?  In the past, I've occasionally encountered problems
> with some versions of Gnucash that would not run, regardless of what I
> tried, on one of three systems using identical versions of Windows but
> installed on different hardware.  I don't usually bring it up on the list
> as only one system will be affected for a given version and the problem
> goes away in later versions of Gnucash.
> -Arthur
>
>
> On Wed, Nov 25, 2020 at 1:46 PM laurel hargis <ldbhargis at gmail.com> wrote:
>
>> It’s me again. Microsoft spent a couple hours with me today and tried to
>> repair windows, upgraded to newer version, did scans, uninstalled and
>> installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times
>> than I can track. The last step is to reinstall operating system which I
>> won’t do. I may have to lose 10 months of entry if I can’t get a fix.
>> Always exactly same message. Microsoft says it’s the program.
>>
>> Suggestions for what I should do?  I’m new to this online problem solving
>> and don’t know what direction to go. How would I report a problem to gnu
>> easily?  I’ve spent days and $$ on this and it’s not on my end. I have to
>> believe other Microsoft users are also having an issue.
>>
>> Thank you for helping me!
>>
>> Laurel
>>
>> On Tue, Nov 24, 2020 at 1:00 PM laurel hargis <ldbhargis at gmail.com>
>> wrote:
>>
>> > I have uninstalled and reinstalled and get exactly the same error
>> message.
>> >
>> > Microsoft couldn’t figure out and they have escalated up the chain. I
>> > should get a call from them again  tomorrow morning. I will educate
>> myself
>> > on the links I was sent by David previously regarding gnu files.
>> >
>> > I’ve had 2 separate IT people in my system making sure all is well, so
>> > doesn’t seem to be a problem with my computer.
>> >
>> > Thank you
>> > Laurel
>> >
>> > On Mon, Nov 23, 2020 at 11:05 PM David Cousens <
>> davidcousens at bigpond.com>
>> > wrote:
>> >
>> >> Laurel
>> >>
>> >> Uninstalling the app should not affect your financial data files (or
>> even
>> >> the user preference files). They are totally separate from the actual
>> >> program files. The first will be stored in whatever location you chose
>> in
>> >> your user home directory when you first created them and the preference
>> >> files are also in a separate location.  The Gnucash guide section on
>> >> migrating files
>> >>
>> >>
>> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html
>> >> discusses file locations and more information on the configuration
>> files
>> >> is
>> >> given in the wiki
>> https://wiki.gnucash.org/wiki/Configuration_Locations.
>> >>
>> >> David
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> -----
>> >> David Cousens
>> >> --
>> >> Sent from:
>> >> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
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>