[GNC] entry point error after recent automatic windows 10 update

Fri Nov 27 19:51:26 EST 2020

Can someone who is running Windows 10 contact Laurel by Meet or Skype and get her to screen-share while she walks through the process? An experienced user may be able to spot a problem that an inexperienced user like Laurel is not noticing.

Peter

> On 27 Nov 2020, at 9:16 pm, Geert Janssens <geert.gnucash at kobaltwit.be> wrote:
> 
> When uninstalling an reinstalling, be sure to remove directory
> C:\Progam Files(x86)\gnucash
> In between uninstalling and reinstalling.
> 
> We have encountered situations in the past where not all files from that directory got properly removed which could lead to the error you are seeing.
> 
> Additionally, you may want to temporarily disable your anti-virus software during the installation. That is also known to sometimes interfere with a succesful install.
> 
> Regards, Geert
> 
> Derek Atkins <derek at ihtfp.com> schreef op 26 november 2020 14:10:36 CET:
>> Hi Lauren,
>> Sorry you are having these issues.
>> I presume you are installing the official gnucash package that you 
>> downloaded from the links off www.gnucash.org?
>> Can you manually uninstall what you have installed, download the
>> package 
>> again, and reinstall it?
>> As others have said, there are many happy windows users, so it sounds
>> like 
>> something got corrupted on your system.
>> A full uninstall and reinstall should correct that.
>> Good luck!
>> 
>> -derek
>> Sent using my mobile device. Please excuse any typos.
>> On November 26, 2020 8:04:34 AM laurel hargis <ldbhargis at gmail.com>
>> wrote:
>> 
>>> No I am not.
>>> 
>>> Thank you
>>> 
>>> On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user <
>>> gnucash-user at gnucash.org> wrote:
>>> 
>>>> Laurel,
>>>> 
>>>> I'm sorry you're having these troubles. Many windows users (myself
>>>> included) are successfully using gnucash on windows. A search online
>> showed
>>>> several very old email threads with this error; however, they were
>> from
>>>> users of a repackaged version of Gnucash from a group called
>> portableapps.
>>>> 
>>>> Is it at all possible that yoga are trying to use a portable version
>> of
>>>> Gnucash?
>>>> 
>>>> David T.
>>>> 
>>>> 
>>>> -------- Original Message --------
>>>> From: nvsoar <nvsoar at charter.net>
>>>> Sent: Wed Nov 25 22:47:47 EST 2020
>>>> To: gnucash-user at gnucash.org
>>>> Subject: Re: [GNC] entry point error after recent automatic windows
>> 10
>>>> update
>>>> 
>>>> On 11/25/20 19:19, David Cousens wrote:
>>>>> Laurel,
>>>>> 
>>>>> Uninstalling and reinstalling the Windows 10 system should be a
>> last
>>>> resort.
>>>>> 
>>>>> *Before you do that, at least make a copy of all the data files in
>> your
>>>> user
>>>>> directory either on a USB stick or a copy to another computer*.
>> *Don't
>>>> let a
>>>>> technician reinstall it without doing this first*. Your user files
>> will
>>>> be
>>>>> stored in C:/Users/<your user name>/ where you will need to
>> substitute
>>>> your
>>>>> actual user name on the computer for the placeholder <your user
>> name> in
>>>> the
>>>>> above path.  Copy all files in that location onto a USB stick or
>> other
>>>>> medium before attempting a reinstall of Windows. You will then be
>> able to
>>>>> restore your user data files from the USB stick if you do have to
>> do a
>>>>> Windows reinstall and reinstall all programs.  That should prevent
>> any
>>>> loss
>>>>> of data stored in the GNuCash files.
>>>>> 
>>>>> GnuCash 4.2 should not be looking for that file in that location
>> which
>>>> may
>>>>> suggest that the initial install of GC 4.2 has perhaps not
>> completely
>>>>> removed all files from a previous version (which it should do
>> during the
>>>>> install procedure) and that an outdated dll file is being accessed
>> and in
>>>>> turn is looking for a routine in a dll which no longer exists. 
>> AFAIK
>>>> there
>>>>> have been some rewrites of the GnuCash library files recently
>> which could
>>>>> lead to this.
>>>>> 
>>>>> You could also try making sure any subsequent Windows updates are
>>>> installed
>>>>> and that Windows 10 itself is fully up to date.
>>>>> 
>>>>> Try manually removing GnuCash using the Control Panel  programs
>> tab
>>>> before
>>>>> reinstalling GnuCash from a fresh download of 4.2. If old files
>> have not
>>>>> been removed properly this may unload them.
>>>>> 
>>>>> If that doesn't work I would then try reinstalling the version you
>> had
>>>>> previously and see if it works  Doing a manual uninstall of the
>> previous
>>>>> version  from the control panel after a reinstall of the old
>> version
>>>> should
>>>>> then get rid of any previous program files which may have been
>> left in
>>>>> place.  Then follow that by reinstalling GC 4.2.
>>>>> 
>>>>> David
>>>>> 
>>>>> 
>>>>> 
>>>>> -----
>>>>> David Cousens
>>>>> --
>>>>> Sent from:
>>>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
>>>> snip - I support the above approach suggested by David Cousens. FWIW
>> - I
>>>> use the Revo Uninstaller because I found that the Windows
>> uninstaller
>>>> still leaves stuff hanging around.  As for file finding I use an
>>>> application called Everything that indexes all windows files - much
>>>> faster than Windows search.  (Links are
>>>> https://www.revouninstaller.com/  and https://www.voidtools.com/)
>> _nvsoar
>>>> _______________________________________________
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>> 
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> 
> Sent from my smartphone. Please excuse my brevity.
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