[GNC] entry point error after recent automatic windows 10 update

Fri Nov 27 22:37:04 EST 2020

That would be great if there was no risk that a bad person might jump at
that opportunity.

I would suggest first that she find a friend or relative to help, or even
to contact her local library  to look for help.

There is an International Association of Technology and Computer User
Groups  APCUG which is an umbrella organization for local computer user
groups.  They have a link apcug2.org/locate-a-user-group/ where she might
find a local group.

If she finds a group, the risk of compromise by a single malefactor goes
down a notch.

On Fri, Nov 27, 2020, 6:53 PM Peter West <lists at pbw.id.au> wrote:

> Can someone who is running Windows 10 contact Laurel by Meet or Skype and
> get her to screen-share while she walks through the process? An experienced
> user may be able to spot a problem that an inexperienced user like Laurel
> is not noticing.
>
> Peter
>
> > On 27 Nov 2020, at 9:16 pm, Geert Janssens <geert.gnucash at kobaltwit.be>
> wrote:
> >
> > When uninstalling an reinstalling, be sure to remove directory
> > C:\Progam Files(x86)\gnucash
> > In between uninstalling and reinstalling.
> >
> > We have encountered situations in the past where not all files from that
> directory got properly removed which could lead to the error you are seeing.
> >
> > Additionally, you may want to temporarily disable your anti-virus
> software during the installation. That is also known to sometimes interfere
> with a succesful install.
> >
> > Regards, Geert
> >
> > Derek Atkins <derek at ihtfp.com> schreef op 26 november 2020 14:10:36 CET:
> >> Hi Lauren,
> >> Sorry you are having these issues.
> >> I presume you are installing the official gnucash package that you
> >> downloaded from the links off www.gnucash.org?
> >> Can you manually uninstall what you have installed, download the
> >> package
> >> again, and reinstall it?
> >> As others have said, there are many happy windows users, so it sounds
> >> like
> >> something got corrupted on your system.
> >> A full uninstall and reinstall should correct that.
> >> Good luck!
> >>
> >> -derek
> >> Sent using my mobile device. Please excuse any typos.
> >> On November 26, 2020 8:04:34 AM laurel hargis <ldbhargis at gmail.com>
> >> wrote:
> >>
> >>> No I am not.
> >>>
> >>> Thank you
> >>>
> >>> On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user <
> >>> gnucash-user at gnucash.org> wrote:
> >>>
> >>>> Laurel,
> >>>>
> >>>> I'm sorry you're having these troubles. Many windows users (myself
> >>>> included) are successfully using gnucash on windows. A search online
> >> showed
> >>>> several very old email threads with this error; however, they were
> >> from
> >>>> users of a repackaged version of Gnucash from a group called
> >> portableapps.
> >>>>
> >>>> Is it at all possible that yoga are trying to use a portable version
> >> of
> >>>> Gnucash?
> >>>>
> >>>> David T.
> >>>>
> >>>>
> >>>> -------- Original Message --------
> >>>> From: nvsoar <nvsoar at charter.net>
> >>>> Sent: Wed Nov 25 22:47:47 EST 2020
> >>>> To: gnucash-user at gnucash.org
> >>>> Subject: Re: [GNC] entry point error after recent automatic windows
> >> 10
> >>>> update
> >>>>
> >>>> On 11/25/20 19:19, David Cousens wrote:
> >>>>> Laurel,
> >>>>>
> >>>>> Uninstalling and reinstalling the Windows 10 system should be a
> >> last
> >>>> resort.
> >>>>>
> >>>>> *Before you do that, at least make a copy of all the data files in
> >> your
> >>>> user
> >>>>> directory either on a USB stick or a copy to another computer*.
> >> *Don't
> >>>> let a
> >>>>> technician reinstall it without doing this first*. Your user files
> >> will
> >>>> be
> >>>>> stored in C:/Users/<your user name>/ where you will need to
> >> substitute
> >>>> your
> >>>>> actual user name on the computer for the placeholder <your user
> >> name> in
> >>>> the
> >>>>> above path.  Copy all files in that location onto a USB stick or
> >> other
> >>>>> medium before attempting a reinstall of Windows. You will then be
> >> able to
> >>>>> restore your user data files from the USB stick if you do have to
> >> do a
> >>>>> Windows reinstall and reinstall all programs.  That should prevent
> >> any
> >>>> loss
> >>>>> of data stored in the GNuCash files.
> >>>>>
> >>>>> GnuCash 4.2 should not be looking for that file in that location
> >> which
> >>>> may
> >>>>> suggest that the initial install of GC 4.2 has perhaps not
> >> completely
> >>>>> removed all files from a previous version (which it should do
> >> during the
> >>>>> install procedure) and that an outdated dll file is being accessed
> >> and in
> >>>>> turn is looking for a routine in a dll which no longer exists.
> >> AFAIK
> >>>> there
> >>>>> have been some rewrites of the GnuCash library files recently
> >> which could
> >>>>> lead to this.
> >>>>>
> >>>>> You could also try making sure any subsequent Windows updates are
> >>>> installed
> >>>>> and that Windows 10 itself is fully up to date.
> >>>>>
> >>>>> Try manually removing GnuCash using the Control Panel  programs
> >> tab
> >>>> before
> >>>>> reinstalling GnuCash from a fresh download of 4.2. If old files
> >> have not
> >>>>> been removed properly this may unload them.
> >>>>>
> >>>>> If that doesn't work I would then try reinstalling the version you
> >> had
> >>>>> previously and see if it works  Doing a manual uninstall of the
> >> previous
> >>>>> version  from the control panel after a reinstall of the old
> >> version
> >>>> should
> >>>>> then get rid of any previous program files which may have been
> >> left in
> >>>>> place.  Then follow that by reinstalling GC 4.2.
> >>>>>
> >>>>> David
> >>>>>
> >>>>>
> >>>>>
> >>>>> -----
> >>>>> David Cousens
> >>>>> --
> >>>>> Sent from:
> >>>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
> >>>> snip - I support the above approach suggested by David Cousens. FWIW
> >> - I
> >>>> use the Revo Uninstaller because I found that the Windows
> >> uninstaller
> >>>> still leaves stuff hanging around.  As for file finding I use an
> >>>> application called Everything that indexes all windows files - much
> >>>> faster than Windows search.  (Links are
> >>>> https://www.revouninstaller.com/  and https://www.voidtools.com/)
> >> _nvsoar
> >>>> _______________________________________________
> >>>> gnucash-user mailing list
> >>>> gnucash-user at gnucash.org
> >>>> To update your subscription preferences or to unsubscribe:
> >>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> >>>> If you are using Nabble or Gmane, please see
> >>>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> >>>> -----
> >>>> Please remember to CC this list on all your replies.
> >>>> You can do this by using Reply-To-List or Reply-All.
> >>>>
> >>>> _______________________________________________
> >>>> gnucash-user mailing list
> >>>> gnucash-user at gnucash.org
> >>>> To update your subscription preferences or to unsubscribe:
> >>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> >>>> If you are using Nabble or Gmane, please see
> >>>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> >>>> -----
> >>>> Please remember to CC this list on all your replies.
> >>>> You can do this by using Reply-To-List or Reply-All.
> >>>>
> >>> _______________________________________________
> >>> gnucash-user mailing list
> >>> gnucash-user at gnucash.org
> >>> To update your subscription preferences or to unsubscribe:
> >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> >>> If you are using Nabble or Gmane, please see
> >>> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> >>> -----
> >>> Please remember to CC this list on all your replies.
> >>> You can do this by using Reply-To-List or Reply-All.
> >>
> >> _______________________________________________
> >> gnucash-user mailing list
> >> gnucash-user at gnucash.org
> >> To update your subscription preferences or to unsubscribe:
> >> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> >> If you are using Nabble or Gmane, please see
> >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> >> -----
> >> Please remember to CC this list on all your replies.
> >> You can do this by using Reply-To-List or Reply-All.
> >
> > Sent from my smartphone. Please excuse my brevity.
> > _______________________________________________
> > gnucash-user mailing list
> > gnucash-user at gnucash.org
> > To update your subscription preferences or to unsubscribe:
> > https://lists.gnucash.org/mailman/listinfo/gnucash-user
> > If you are using Nabble or Gmane, please see
> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> > -----
> > Please remember to CC this list on all your replies.
> > You can do this by using Reply-To-List or Reply-All.
>
> _______________________________________________
> gnucash-user mailing list
> gnucash-user at gnucash.org
> To update your subscription preferences or to unsubscribe:
> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> If you are using Nabble or Gmane, please see
> https://wiki.gnucash.org/wiki/Mailing_Lists for more information.
> -----
> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.
>