[GNC] entry point error after recent automatic windows 10 update

David Carlson david.carlson.417 at gmail.com
Fri Nov 27 22:52:02 EST 2020 

Sorry, I should have tried following that link before posting it.  It is
for member organizations only, but they don't reveal that fact until a
lowly member of a local computer group tries to follow it.  I belong to
LCACE in northern Illinois, which, in turn, belongs to APCUG.  Again, sorry
about that.

On Fri, Nov 27, 2020 at 9:37 PM David Carlson <david.carlson.417 at gmail.com>
wrote:

> That would be great if there was no risk that a bad person might jump at
> that opportunity.
>
> I would suggest first that she find a friend or relative to help, or even
> to contact her local library  to look for help.
>
> There is an International Association of Technology and Computer User
> Groups  APCUG which is an umbrella organization for local computer user
> groups.  They have a link apcug2.org/locate-a-user-group/ where she might
> find a local group.
>
> If she finds a group, the risk of compromise by a single malefactor goes
> down a notch.
>
>
>
> On Fri, Nov 27, 2020, 6:53 PM Peter West <lists at pbw.id.au> wrote:
>
>> Can someone who is running Windows 10 contact Laurel by Meet or Skype and
>> get her to screen-share while she walks through the process? An experienced
>> user may be able to spot a problem that an inexperienced user like Laurel
>> is not noticing.
>>
>> Peter
>>
>> > On 27 Nov 2020, at 9:16 pm, Geert Janssens <geert.gnucash at kobaltwit.be>
>> wrote:
>> >
>> > When uninstalling an reinstalling, be sure to remove directory
>> > C:\Progam Files(x86)\gnucash
>> > In between uninstalling and reinstalling.
>> >
>> > We have encountered situations in the past where not all files from
>> that directory got properly removed which could lead to the error you are
>> seeing.
>> >
>> > Additionally, you may want to temporarily disable your anti-virus
>> software during the installation. That is also known to sometimes interfere
>> with a succesful install.
>> >
>> > Regards, Geert
>> >
>> > Derek Atkins <derek at ihtfp.com> schreef op 26 november 2020 14:10:36
>> CET:
>> >> Hi Lauren,
>> >> Sorry you are having these issues.
>> >> I presume you are installing the official gnucash package that you
>> >> downloaded from the links off www.gnucash.org?
>> >> Can you manually uninstall what you have installed, download the
>> >> package
>> >> again, and reinstall it?
>> >> As others have said, there are many happy windows users, so it sounds
>> >> like
>> >> something got corrupted on your system.
>> >> A full uninstall and reinstall should correct that.
>> >> Good luck!
>> >>
>> >> -derek
>> >> Sent using my mobile device. Please excuse any typos.
>> >> On November 26, 2020 8:04:34 AM laurel hargis <ldbhargis at gmail.com>
>> >> wrote:
>> >>
>> >>> No I am not.
>> >>>
>> >>> Thank you
>> >>>
>> >>> On Wed, Nov 25, 2020 at 10:39 PM D. via gnucash-user <
>> >>> gnucash-user at gnucash.org> wrote:
>> >>>
>> >>>> Laurel,
>> >>>>
>> >>>> I'm sorry you're having these troubles. Many windows users (myself
>> >>>> included) are successfully using gnucash on windows. A search online
>> >> showed
>> >>>> several very old email threads with this error; however, they were
>> >> from
>> >>>> users of a repackaged version of Gnucash from a group called
>> >> portableapps.
>> >>>>
>> >>>> Is it at all possible that yoga are trying to use a portable version
>> >> of
>> >>>> Gnucash?
>> >>>>
>> >>>> David T.
>> >>>>
>> >>>>
>> >>>> -------- Original Message --------
>> >>>> From: nvsoar <nvsoar at charter.net>
>> >>>> Sent: Wed Nov 25 22:47:47 EST 2020
>> >>>> To: gnucash-user at gnucash.org
>> >>>> Subject: Re: [GNC] entry point error after recent automatic windows
>> >> 10
>> >>>> update
>> >>>>
>> >>>> On 11/25/20 19:19, David Cousens wrote:
>> >>>>> Laurel,
>> >>>>>
>> >>>>> Uninstalling and reinstalling the Windows 10 system should be a
>> >> last
>> >>>> resort.
>> >>>>>
>> >>>>> *Before you do that, at least make a copy of all the data files in
>> >> your
>> >>>> user
>> >>>>> directory either on a USB stick or a copy to another computer*.
>> >> *Don't
>> >>>> let a
>> >>>>> technician reinstall it without doing this first*. Your user files
>> >> will
>> >>>> be
>> >>>>> stored in C:/Users/<your user name>/ where you will need to
>> >> substitute
>> >>>> your
>> >>>>> actual user name on the computer for the placeholder <your user
>> >> name> in
>> >>>> the
>> >>>>> above path.  Copy all files in that location onto a USB stick or
>> >> other
>> >>>>> medium before attempting a reinstall of Windows. You will then be
>> >> able to
>> >>>>> restore your user data files from the USB stick if you do have to
>> >> do a
>> >>>>> Windows reinstall and reinstall all programs.  That should prevent
>> >> any
>> >>>> loss
>> >>>>> of data stored in the GNuCash files.
>> >>>>>
>> >>>>> GnuCash 4.2 should not be looking for that file in that location
>> >> which
>> >>>> may
>> >>>>> suggest that the initial install of GC 4.2 has perhaps not
>> >> completely
>> >>>>> removed all files from a previous version (which it should do
>> >> during the
>> >>>>> install procedure) and that an outdated dll file is being accessed
>> >> and in
>> >>>>> turn is looking for a routine in a dll which no longer exists.
>> >> AFAIK
>> >>>> there
>> >>>>> have been some rewrites of the GnuCash library files recently
>> >> which could
>> >>>>> lead to this.
>> >>>>>
>> >>>>> You could also try making sure any subsequent Windows updates are
>> >>>> installed
>> >>>>> and that Windows 10 itself is fully up to date.
>> >>>>>
>> >>>>> Try manually removing GnuCash using the Control Panel  programs
>> >> tab
>> >>>> before
>> >>>>> reinstalling GnuCash from a fresh download of 4.2. If old files
>> >> have not
>> >>>>> been removed properly this may unload them.
>> >>>>>
>> >>>>> If that doesn't work I would then try reinstalling the version you
>> >> had
>> >>>>> previously and see if it works  Doing a manual uninstall of the
>> >> previous
>> >>>>> version  from the control panel after a reinstall of the old
>> >> version
>> >>>> should
>> >>>>> then get rid of any previous program files which may have been
>> >> left in
>> >>>>> place.  Then follow that by reinstalling GC 4.2.
>> >>>>>
>> >>>>> David
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> -----
>> >>>>> David Cousens
>> >>>>> --
>> >>>>> Sent from:
>> >>>> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
>> >>>> snip - I support the above approach suggested by David Cousens. FWIW
>> >> - I
>> >>>> use the Revo Uninstaller because I found that the Windows
>> >> uninstaller
>> >>>> still leaves stuff hanging around.  As for file finding I use an
>> >>>> application called Everything that indexes all windows files - much
>> >>>> faster than Windows search.  (Links are
>> >>>> https://www.revouninstaller.com/  and https://www.voidtools.com/)
>> >> _nvsoar
>> >>>> _______________________________________________
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>> >>
>> >> _______________________________________________
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>> >
>> > Sent from my smartphone. Please excuse my brevity.
>> > _______________________________________________
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>>
>> _______________________________________________
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>> To update your subscription preferences or to unsubscribe:
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>> If you are using Nabble or Gmane, please see
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>> -----
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>> You can do this by using Reply-To-List or Reply-All.
>>
>

-- 
David Carlson

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