[GNC] Another crash

Sun Jul 24 05:22:41 EDT 2022

Phyllis, 

Although I haven't used the importer in recent years, I know that in the past it has been known to take a LONG time to process. Perhaps it was still working on the import when you went to Task Manager and killed the process. 

Also, I know that when I've been creating new accounts on the fly, there are often several stacked windows that get opened up, and if you alt-tab to (say) a browser to figure out a ticker symbol, the top-most window will change, hiding the window the actually still has focus. To the user, the program has frozen. The program, meanwhile, is just waiting for you to confirm that last dialog. My workaround has been to move the windows so that they aren't right on top of each other before I go somewhere else. (There is probably a keyboard combination that will allow you to find the hidden window; I'm just not sure what that would be. Someone here will chime in to tell us) 

As for the message you subsequently get, it is normal for you to have this message when you kill the Gnucash program from Task Manager. This is covered in the wiki, I'm pretty sure, so I won't go into a whole lot of detail. 

For what it's worth, I'm pretty sure you're not encountering the bug David C. mentions, since you're killing the process from Task Manager. 

David T.

On July 24, 2022 7:04:30 AM GMT+03:00, David Carlson <david.carlson.417 at gmail.com> wrote:
>Phyllis,
>I could not find in your messages what release of GnuCash that you are
>using or what kind of computer you are running it on.  I assume that it is
>a fairly recent release of GnuCash, but if it happens to be release 4.10,
>for example, IIRC that release has a bug that could be your problem.  I
>think there has been discussion about that in another recent thread.
>
>Further, if you are using an older computer with relatively limited
>resources that could also be an issue.  Often, if that is true you also
>have problems with your web browser or other programs too.
>
>If you can share some of that background information here others here can
>help with getting to the root of the problem.
>
>It appears that you are storing your data on your 'C' drive so presumably
>you should not be having complications with network issues,  However, once
>a file has experienced an abnormal closing there is a small chance that it
>has been corrupted, so it would pay to run Check and Repair on all
>transactions in that file and consider creating a new test file to see if
>that file also has issues.
>
>I hope we can get you through this!
>
>On Sat, Jul 23, 2022 at 8:59 PM <davidcousens49 at gmail.com> wrote:
>
>> Phyllis,
>>
>> This message means that the last time you exited, the data file was not
>> closed
>> properly which would have happened when the program or your computer
>> crashed.
>> If you select the Open Anyway option and this will clear the lock file and
>> allow
>> the data file to be opened.
>>
>> GC 4.11 on Linux Mint has no problem creating a new account while the
>> Import
>> Matcher window is open and I don't ever remember having any problem doing
>> it in
>> earlier versions, i.e. the Import Matcher window is not modal- it doesn't
>> have
>> to be shut down to allow you to do other operations. How are you trying to
>> create a new expense account -the easiest is to right click on the parent
>> account in the Accounts tab and then select New Account? This should bring
>> up a
>> New Account dialogue and give it the correct position in your chart of
>> accounts.
>> Behaviour can sometimes subtly different on Windows but the developers
>> usually
>> make sure it as as close to the same on the different operating systems as
>> is
>> possible.
>>
>> One possible cause for a freeze is if the New Account window does not open
>> at
>> the front of the display and remains hidden behind another window. If your
>> OS
>> has a taskbar if you can find the window on that clicking on the icon in
>> the
>> taskbar  will usually bring it to the front. I rarely use Windows but I
>> think an
>> icon should appear even for a modal window in the taskbar - knaow even less
>> about Macs.
>>
>> You can find information on the wiki for getting more complete logging
>> debugging
>> information from the following wiki pages:
>> https://wiki.gnucash.org/wiki/Logging
>> https://wiki.gnucash.org/wiki/Windows_Debugging
>> https://wiki.gnucash.org/wiki/Tracefile
>> https://wiki.gnucash.org/wiki/Stack_Trace
>>
>> David Cousens.
>>
>> On Sat, 2022-07-23 at 20:05 -0500, Phyllis Bruce wrote:
>> > [image: image.png]Here is all of it.
>> >
>> >
>> > On Sat, Jul 23, 2022 at 8:00 PM Phyllis Bruce <pobruce46 at gmail.com>
>> wrote:
>> >
>> > > [image: image.png]
>> > >
>> > > Well, it has happened again but this time I snipped the message.  The
>> > > database froze while I was in the process of matching CC transactions.
>> > > Note the "Play file.gnucash"  Not taking chances on my real one
>> anymore.  I
>> > > went to the task manager and ended the task.  This is the message that
>> > > appeared when I tried to reopen the program.  I was only a few minutes
>> into
>> > > the process so it's no big loss.
>> > >
>> > > I imported one month of QFX transactions and was matching them to the
>> > > expense ledger.
>> > > The category I wanted did not exist.
>> > > I needed to create a new category.
>> > > Freeze
>> > >
>> > > If it's not the program, what can I be doing wrong?
>> > >
>> > > Thanks as always for your support.
>> > >
>> >
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>
>
>-- 
>David Carlson
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