[GNC] Another crash
Phyllis Bruce
pobruce46 at gmail.com
Sun Jul 24 07:06:18 EDT 2022
Good morning and thank you Davids!
To answer David Carlson, I just started using GnuCash and I’m in the
process of creating my COA while entering data for the year 2022. I am
using GC v4.11 in Windows 11. I have a 256GB SSD from Dell purchased this
year. I started by pulling in the personal accounting COA and entering
assets, one account at a time, by importing transactions from my
banks, matching accounts, and reconciling. I did not encounter any
problems until my first import of a CSV for a credit card last Friday. Got
some very good advice D.C. and have put it into practice. I have spent
hours reading the help files! I was finally able to bring that first CC
up to date and have learned loads of keyboard shortcuts along the way.
David Cousens, I am impressed at how quickly the users group responds! I
am creating the new accounts while in the import matcher window. I moved
the new account window too low and lost the action button. I could not
move it back into play.
That might be a hint of why I crashed again. Repetitive motions create a
rhythm and *I may have been moving too fast*. I learned my lesson the hard
way last week by trying to reconcile with a single file David T. In the
first crash I lost a year's worth of input. I'm working one month at a
time now. I did have several stacked windows opened and had moved to my
vendor's page to verify a transaction. Then I toggled back to GC to create
the new expense account and everything froze as I quickly moved to create
it. I'm glad to know that that is a normal message but I've never had luck
reading a wiki. Even the help file is difficult for me because I can never
quite find the screenshot that matches what I'm trying to do. It took
hours to figure how to enter my retirement splits where one graphic
actually showing the split transactions in my asset account would have done.
I don't plan to use any level of detail to track investments. I have a
one-stop shop for that information and will only input place-holder
accounts with corrections for current balances.
One last thing. I have never been able to find recent posts to the
user group. I was able to find a list of archives but I can never seem to
use the right search. How the heck can I check if someone else has had my
problem?
Happy Sunday!
On Jul 24, 2022, at 4:24 AM, David T. via gnucash-user <
gnucash-user at gnucash.org> wrote:
Phyllis,
Although I haven't used the importer in recent years, I know that in the
past it has been known to take a LONG time to process. Perhaps it was still
working on the import when you went to Task Manager and killed the process.
Also, I know that when I've been creating new accounts on the fly, there
are often several stacked windows that get opened up, and if you alt-tab to
(say) a browser to figure out a ticker symbol, the top-most window will
change, hiding the window the actually still has focus. To the user, the
program has frozen. The program, meanwhile, is just waiting for you to
confirm that last dialog. My workaround has been to move the windows so
that they aren't right on top of each other before I go somewhere else.
(There is probably a keyboard combination that will allow you to find the
hidden window; I'm just not sure what that would be. Someone here will
chime in to tell us)
As for the message you subsequently get, it is normal for you to have this
message when you kill the Gnucash program from Task Manager. This is
covered in the wiki, I'm pretty sure, so I won't go into a whole lot of
detail.
For what it's worth, I'm pretty sure you're not encountering the bug David
C. mentions, since you're killing the process from Task Manager.
David T.
On July 24, 2022 7:04:30 AM GMT+03:00, David Carlson <
david.carlson.417 at gmail.com> wrote:
Phyllis,
I could not find in your messages what release of GnuCash that you are
using or what kind of computer you are running it on. I assume that it is
a fairly recent release of GnuCash, but if it happens to be release 4.10,
for example, IIRC that release has a bug that could be your problem. I
think there has been discussion about that in another recent thread.
Further, if you are using an older computer with relatively limited
resources that could also be an issue. Often, if that is true you also
have problems with your web browser or other programs too.
If you can share some of that background information here others here can
help with getting to the root of the problem.
It appears that you are storing your data on your 'C' drive so presumably
you should not be having complications with network issues, However, once
a file has experienced an abnormal closing there is a small chance that it
has been corrupted, so it would pay to run Check and Repair on all
transactions in that file and consider creating a new test file to see if
that file also has issues.
I hope we can get you through this!
On Sat, Jul 23, 2022 at 8:59 PM <davidcousens49 at gmail.com> wrote:
Phyllis,
This message means that the last time you exited, the data file was not
closed
properly which would have happened when the program or your computer
crashed.
If you select the Open Anyway option and this will clear the lock file and
allow
the data file to be opened.
GC 4.11 on Linux Mint has no problem creating a new account while the
Import
Matcher window is open and I don't ever remember having any problem doing
it in
earlier versions, i.e. the Import Matcher window is not modal- it doesn't
have
to be shut down to allow you to do other operations. How are you trying to
create a new expense account -the easiest is to right click on the parent
account in the Accounts tab and then select New Account? This should bring
up a
New Account dialogue and give it the correct position in your chart of
accounts.
Behaviour can sometimes subtly different on Windows but the developers
usually
make sure it as as close to the same on the different operating systems as
is
possible.
One possible cause for a freeze is if the New Account window does not open
at
the front of the display and remains hidden behind another window. If your
OS
has a taskbar if you can find the window on that clicking on the icon in
the
taskbar will usually bring it to the front. I rarely use Windows but I
think an
icon should appear even for a modal window in the taskbar - knaow even less
about Macs.
You can find information on the wiki for getting more complete logging
debugging
information from the following wiki pages:
https://wiki.gnucash.org/wiki/Logging
https://wiki.gnucash.org/wiki/Windows_Debugging
https://wiki.gnucash.org/wiki/Tracefile
https://wiki.gnucash.org/wiki/Stack_Trace
David Cousens.
On Sat, 2022-07-23 at 20:05 -0500, Phyllis Bruce wrote:
[image: image.png]Here is all of it.
On Sat, Jul 23, 2022 at 8:00 PM Phyllis Bruce <pobruce46 at gmail.com>
wrote:
[image: image.png]
Well, it has happened again but this time I snipped the message. The
database froze while I was in the process of matching CC transactions.
Note the "Play file.gnucash" Not taking chances on my real one
anymore. I
went to the task manager and ended the task. This is the message that
appeared when I tried to reopen the program. I was only a few minutes
into
the process so it's no big loss.
I imported one month of QFX transactions and was matching them to the
expense ledger.
The category I wanted did not exist.
I needed to create a new category.
Freeze
If it's not the program, what can I be doing wrong?
Thanks as always for your support.
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