[GNC] Opening Gnucash

[Kalpesh Patel]

Richard,

If GNC 4.11 is already installed and still not running then it is worth
reviewing if anything has popped up in any of those three  protection
categories  -- Ransomware Protection, Tamper Protection or Controlled folder
access -- to double check. Navigate to following on Win 11 and review each
entry listed there, specifically any related to GNC:
Settings --> Privacy & Security --> Windows Security --> Virus & threat
protection --> Virus & threat protection settings --> Manage Settings -->
Controlled folder access --> Manage Controlled folder access --> Block
History

If nothing related to GNC is there then this is what I recommend: 

Uninstall 4.9 version of GNC using uninstall option of the Windows and then
rename existing directories if they exist to move them out of the harm's
way. Some of these directories contain your customization (like reports) so
you may want to keep track of what got renamed to what so you can undo and
set it back to as it was. The folders that you want to rename are:
"C:\Users\<user name you are logged in as>\AppData\Roaming\GnuCash"
"C:\Users\<user name you are logged in as>\aqbanking"
"C:\Program Files (x86)\gnucash"


Install GNC 4.11 and then tell the protection sub-systems to let it pass
"as-is". To do so add an exception to "Allow an app through Controlled
Folder access" list for GNC binary. Do this for sure as I have it set as
such. Navigate to:
Settings --> Privacy & Security --> Windows Security --> Virus & threat
protection --> Virus & threat protection settings --> Manage Settings -->
Controlled folder access --> Manage Controlled folder access --> Allow an
app through Controlled folder Access
And add the executable by clicking on the "+ Add an allowed app" button
followed by "Browse all app" selection from drop down and then navigating to
gnucash.exe binary located in "C:\Program Files (x86)\gnucash\bin" folder
and clicking "Open" button on the lower right corner. Make sure you have
clicked on gnucash.exe executable (the one with gnucash icon) before
(de-)pressing on the "Open" button.

Just to rule out contents of the folders where GNC gets installed, add the
root folder exclusion to the list of virus scanning exception list. To do so
go to:
Settings --> Privacy & Security --> Windows Security --> Virus & threat
protection --> Virus & threat protection settings --> Exclusion --> Add or
remove exclusions
And add folder to the list by clicking the "+ Add an exclusion" button
followed by "Folder" selection from drop down and then  navigating to
"C:\Program Files (x86)\gnucash\" folder and then clicking "Select Folder"
button in lower right corner. 

Let us see if this bears any fruits on getting GNC 4.11 working on your
Windows 11.

Kalpesh...

-----Original Message-----
From: Richard Clarkson <rtclarkson at btinternet.com> 
Sent: Monday, September 12, 2022 2:17 PM
To: 'Kalpesh Patel' <kalpesh.patel at usa.net>
Cc: gnucash-user at gnucash.org
Subject: RE: Opening Gnucash

Kalpesh

I haven't enabled Ransomware Protection, Tamper Protection or Controlled
folder access.

Just looking in to installing gdb  so I can obtain the stack trace. Thank
you for that suggestion.

Richard 

-----Original Message-----
From: Kalpesh Patel <kalpesh.patel at usa.net>
Sent: 12 September 2022 17:17
To: rtclarkson at btinternet.com
Cc: gnucash-user at gnucash.org
Subject: Re: Opening Gnucash

I have a feeling that those higher version of GNC are silently crashing due
to improper permission on a file somewhere. Do you know if you have enabled
the Ransomware Protection, Tamper Protection or Controlled folder access
feature in Windows 11? They tend to sometimes cause these sort of silent
error that might be experienced.

If you are up to it, might be worth following steps in
https://wiki.gnucash.org/wiki/Stack_Trace which might have traces of GNC
failures if GNC is at fault. To capture good deal of debug info, add --debug
switch to GNC as part of the gdb call.



----------------------------------------------------------------------

Message: 1
Date: Sun, 11 Sep 2022 23:35:53 +0100
From: "Richard Clarkson" <rtclarkson at btinternet.com>
To: "'Greg Feneis'" <mfeneis at gmail.com>,	<gnucash-user at gnucash.org>
Subject: Re: [GNC] Opening Gnucash
Message-ID: <001801d8c62e$da672e20$8f358a60$@btinternet.com>
Content-Type: text/plain;	charset="us-ascii"

Greg

Thank you!

As I mentioned GnuCash 4.9, Windows 11 (64 bit). Have tried opening from
apps, from shortcut, directly from the GnuCash.exe in bin. I cannot open
GnuCash from any version higher than 4.9. I see a circle for a few seconds
while windows is try to open GnuCash and then nothing. I've tried opening
from PowerShell too.

Is there any way of seeing where the exe is getting stuck or if something is
missing or if I need to update anything?

I'm either go to have to stay on 4.9 or change to another program.

Thanks you for your help.

RIchard

-----Original Message-----
From: gnucash-user
<gnucash-user-bounces+rtclarkson=btinternet.com at gnucash.org> On Behalf Of
Greg Feneis
Sent: 11 September 2022 14:59
To: gnucash-user at gnucash.org
Subject: Re: [GNC] Opening Gnucash

Richard,

You may want to provide a few more details.  Perhaps mention the version of
GnuCash you're using, which OS you're using.  How do you open GnuCash, by
starting the application or by clicking on a saved file?  And so on.

Kind regards,

Greg Feneis